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Basic Job Description

Ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos. Coordinate a variety of activities, whatever the size or type of the outlet; and are responsible for the business performance, quality standards and health and safety of the restaurant. Combining strategic planning and day-to- day management activities, the role is both business-like and creative, particularly in terms of marketing and business development.



  • Take responsibility for the business performance of the restaurant;
  • Analyse and plan restaurant sales levels and profitability;
  • Organise marketing activities, such as promotional events and discount schemes;
  • Prepare reports at the end of the shift/week, including staff control, food control and sales;
  • Create and execute plans for department sales, profit and staff development;
  • Set budgets or agree them with senior management;
  • Plan and coordinate menus;
  • Coordinate the operation of the restaurant during scheduled shifts;
  • Recruit, train, manage and motivate staff;
  • Respond to customer queries and complaints;
  • Maintain high standards of quality control, hygiene, and health and safety;
  • Check stock levels, order supplies and prepare cash drawers and petty cash.



  • Proven working experience as restaurant manager or restaurant general manager
  • Demonstrated career experience in customer service management
  • Extensive food and beverage knowledge
  • Proficiency in English
  • Computer literacy and familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • Culinary school diploma or BS degree in Business Administration



HND/BSc in Hospitality Business/Management; Food Technology, Dietary, Food & Nutrition or any related field. Must have 5 years practical experience in a similar field.


Basic Job Description

Ensure the customer is warmly greeted, seated and served. Manage the efficient and timely seating of our guests to a table that best serves their wishes. The customer service rep is responsible for ensuring that customers enjoy an excellent experience at the facility, addressing them by name whenever possible. In order to do this job well, a customer service rep often has to be engaging and genuinely interested in the success of the establishment. He/She needs to smile, make eye contact with the guests, and to be courteous to them.

The customer service rep typically holds a position above that of the waitresses and waiters in our restaurants, but do not have any managerial responsibilities. They may handle receipts or money depending on the demands of our restaurant locations. In addition, the restaurant customer service rep often is the face of the business; understands every aspect of the business particularly the menu and must always follow a strict dress code.



  • The customer service rep needs to have a strong set of skills to excel at the job.
  • Customer service. The customer service rep is often the first person that customers encounter in a restaurant, and are therefore the face of the business.
  • Patience. The ability to handle angry or complaining customers (and sometimes servers) requires that you remain calm and work efficiently even when times get tough.
  • Attention to detail. This is crucial in managing the status of each table. The fewer mistakes you make, the smoother the restaurant will run for both customers and servers.
  • The ability to multi-task. There are a lot of important tasks a customer service rep needs to juggle.
  • Personal hygiene. Keep your customers comfortable by staying clean and presentable.



OND/HND degree or associate degrees. Must have hands-on- experience and knowledge of the QSR business.

If you are interested in any of the job opening. Please complete the form below.